How can we help?
Questions about Typing 365, your Pro subscription, a payment or a refund? Send us an email and our team will get right on it.
typewin.app@outlook.comWe resolve most issues within 6–24 hours
- Include the email of the account you are signed in with in the Typing 365 app. This is how we find your account and your Pro purchase.
- Describe the issue and the steps that led to it.
- Screenshots help us resolve things even faster.
If Pro is not active in the app after buying, email us with the Typing 365 account email you were signed in with when you made the purchase, your Microsoft account email, and the order number from your Microsoft receipt or order history. We will get Pro activated for you.
Microsoft processes Microsoft Store payments, so cancellations and refunds are handled by Microsoft from your Microsoft account or via Microsoft Support.
Website purchases are processed by Paddle.com, our Merchant of Record. Email us with the Typing 365 account email you were signed in with, the email used at checkout, and the order number from your Paddle receipt. We handle activation, billing, cancellations and refunds under our refund policy.